Process Optimization with AI · Lake Constance, Allgäu, online
Process optimization with AI: making workflows leaner.
Together with you, I find the workflows where AI saves the most time, and I support the rollout until the savings are measurable in daily work.
Recurring work is the best starting point for AI. It happens often, follows rules and can be measured.
- 60 to 80% less effort in recurring workflows
- ISO 9001 with AI-supported workflows at serviero
- Corporation and mid-sized company: I have led both myself
Where AI saves time in your business
Six areas with a lot of routine.
01
Email and incoming mail
Sort inquiries, assign them and pass them to the right person with draft replies.
02
Quotes and orders
Prepare quotes from inquiries, check order confirmations, transfer data into the system.
03
Documents
Read and summarize contracts, delivery notes and invoices, and flag deviations.
04
Customer service
Phone, chat and messenger: answer standard questions, take down requests cleanly.
05
Company knowledge
Make manuals, templates and experience accessible so that everyone quickly finds the right answer.
06
Reports
Combine figures from several sources and prepare them the same way every time.
AI as a tool
AI does not always have to run things. Often it helps with building.
Not every improved workflow needs AI permanently. Often AI helps to think a workflow through, to develop a rule or an algorithm and to build a workflow that then runs reliably without AI. That is cheaper to operate and easier to check.
AI in daily operation
Where every request is different: guest emails, phone, reading documents.
AI as a planning aid
Staff schedules, capacities, quotes: run through variants and prepare decisions.
AI in development
Design rules, algorithms and workflows that then run without AI.
Approach
Measure first, then automate.
- 1
Map the workflow
How does it really run today? With the people who do it every day.
- 2
Measure the effort
How often, how long, how many errors? Without a baseline there is no result.
- 3
Choose a solution
Off-the-shelf tool or custom development, whichever pays off.
- 4
Roll out and measure again
Test in daily work, train the team, prove the savings.
Experience
I have been responsible for processes myself.
At INFOCOM, starting in 1991, the work was about shop floor data collection and warehouse management; at Württembergische Versicherung, about sales strategy and a program office. As managing director of Valeto and serviero, I was responsible for processes, figures and quality, at serviero with ISO 9001 and AI-supported workflows in several languages.
Where no off-the-shelf tool fits, busical AI develops a custom solution. The consulting stays independent of that: I recommend what pays off for you.
Custom development at busical AIReferences
Built and handed over.
Managing director · 2023 to 2025
serviero GmbH
Multilingual, AI-supported processes, ISO 9001 and handover to a team.
ViewManaging director · 2003 to 2012
Valeto GmbH
Strategy, finance, sales, marketing and processes from a single source.
ViewBuilt 2010 · 2010 to 2012
photovoltaik-bundesweit
Brand for the photovoltaic market. Revenue over €10 million in 2011.
ViewQuestions about process optimization
Short answers.
Which processes are suited to AI?
Workflows that happen often, follow similar rules and move a lot of text or data: inquiries, quotes, documents, service. Rare one-off cases seldom pay off.
How much time can be saved?
In recurring workflows, early customers with AI assistants save 60 to 80% of the effort. How much it is for you, we measure before and after.
Do we need our own software for this?
Often not. Many workflows can be solved with tools you already have. Where nothing fits, busical AI develops a custom solution.
What happens to our employees?
They get time for work that needs experience. How to bring the team along is covered on the AI and Change page.
How do we get started?
With a workflow that costs a lot of time and is easy to measure. In the intro call, we pick it together.
Let’s talk 30 minutes.
In the intro call, we work out where AI saves you time. Free of charge, 30 minutes via Google Meet or in person in Wangen im Allgäu.